![]() ![]() Method 2: Connecting to the back USB PORT If that doesn’t solve the problem repeat the steps from 1-9, right click the greyed out entry and select Scan for Hardware changes. Type cd windows\system32 and press EnterĬonnect your external hard drive once the computer is restarted.Type set devmgr_show_nonpresent_devices=1 and press Enter.Click Start then type cmd in the search box and press CTRL, SHIFT and Enter simultaneously ( CTRL SHIFT ENTER).Locate any greyed out Right click and select Uninstall for any grey entries you find.Expand all the entries by double clicking them.Method 1: Check Device Manager for disconnected devices For Windows 8, 8.1 and 10: The solution for this would be to format the drive in Windows in order for it to work on Windows (make sure you back up the data before formatting). So if you have been using your external hard drive with a Mac then it might cause issues on Windows (and vice versa). Mac and Windows use different file systems (Mac uses HFS and Windows uses NTFS) for USB and external drives.Now check your external drive with the computer that’s causing the issue. If your device is working on another PC then right click on the drive and select Format (make sure you back up your date before formatting). If the external drive is working on the other computer then that means your drive is fine, the problem is probably with a specific PC. Try to use your external drive with another computer and check it works there. ![]()
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